Last updated: October 13, 2026.
Delivery of digital products
All our products are digital. After payment you receive an email at the address entered at checkout with access to your files (download link or PDF), within 1 hour.
If you do not receive it:
- Check your spam or promotions folder.
- Write to javiera@qualitasinteractive.com with the email used for your order. We will resend it.
No physical products are shipped, so there are no shipping costs or returns of physical items.
7-day refund guarantee
If you are not satisfied with a digital product, you can request a full refund within 7 days of purchase. No questions asked.
How to request it:
- Email javiera@qualitasinteractive.com from the address used at checkout, or include it in your message.
- Tell us which product you bought.
Refunds are issued to the original payment method. Your bank may take 5–10 business days to show it on your statement.
No subscriptions
Every purchase is a one-time payment. There are no recurring charges to cancel.
Marketing services
Fees, deliverables and any refund or cancellation terms for marketing services are set in the written proposal agreed with each client before payment.
Before disputing a charge
Please contact us first. We answer every request, and a refund is faster than a bank dispute. The charge appears on your card statement as QUALITAS INTERACTIVE.